As the year draws to a close, we would like to extend our thanks to our valued customers, partners and colleagues for your continued trust and support throughout 2024.
In the spirit of togetherness and protection, we wish you a Merry Christmas and a Happy New Year, filled with joy, peace and prosperity.
Holiday operating hours
During the holiday season the Whitbread office will be observing the following public holidays:
- Christmas Day Wednesday 25 December 2024
- Boxing Day Thursday 26 December 2024
- New Year’s Day Wednesday 1 January 2025
We will maintain a reduced team from Monday 23 December 2024, to Friday 3 January, 2025.
We will resume full operations at 8:30am on Monday 6 January 2025.
For urgent claims assistance during our closure period, we have included important details below.
Emergency claims assistance
We understand there may be emergency situations where urgent after hours assistance is required throughout the holiday period.
What you can do
Contact the insurer
We recommend contacting the insurance company directly to seek emergency assistance and commence the claims process as soon as possible.
We recommend printing or saving this list somewhere that is easily accessible, so it is readily available to you in the future.
Contact the 24/7 emergency make safe repair hotline
If you experience an after hours property emergency and cannot contact your Whitbread broker, claims team or insurer, please consider the contact information below for emergency assistance.
Johns Lyng Group
Johns Lyng Group offer all Whitbread clients a dedicated 24 hour emergency response hotline service, providing make safe services across Australia. For assistance please contact:
- Phone 1300 945 945
- Email brokerresponse@johnslyng.com.au
The Scotia Group | Strata clients
The Scotia Group offer Whitbread strata clients a dedicated 24 hour emergency response service, providing make safe services in Victoria, South Australia and Tasmania. For assistance please contact:
- Phone 1300 726 842
- Online request Visit www.scotia.com.au/contact to submit a message
Tymaline Building Services | Strata clients
Tymaline also offer strata clients a dedicated 24 hour emergency response service, providing make safe services for those in the Melbourne CBD and metropolitan area, greater Melbourne within two hours of the CBD, the Mornington Peninsula and Geelong. For assistance please contact:
- Phone 03 8870 2222
- Online request Visit www.tbsaust.com.au/contact to submit a message
It’s important to remember that if the incident is not an approved insurance claim you may be responsible for applicable associated call out fees and repairs.
Latest weather warnings
For information on the latest weather warnings you can visit the Bureau of Meteorology website: www.bom.gov.au
Further information
To discuss a claim, or for more information on after hours emergency assistance, please visit our dedicated Emergency Assistance and Claims page, send an email to claims@whitbread.com.au, or contact your Claims Consultant on 1300 424 627.
T: 1300 424 627
E: info@whitbread.com.au
Important notice
This article provides information rather than financial product or other advice. The content of this article, including any information contained in it, has been prepared without taking into account your objectives, financial situation or needs. You should consider the appropriateness of the information, taking these matters into account, before you act on any information. In particular, you should review the product disclosure statement for any product that the information relates to it before acquiring the product.
Information is current as at the date the article is written as specified within it but is subject to change. Whitbread Insurance Brokers make no representation as to the accuracy or completeness of the information. Various third parties have contributed to the production of this content. All information is subject to copyright and may not be reproduced without the prior written consent of Whitbread Insurance Broker.
This article is not intended to be personal advice and you should not rely on it as a substitute for any form of personal advice. Please contact Whitbread Associates Pty Ltd ABN 69 005 490 228, License Number 229092 trading as Whitbread Insurance Brokers for further information or refer to our website.
