Claims
We understand that the claims process is when you need our help most. If your house has flooded or your business has experienced a fire, days can feel like weeks.
Our team of specialist claims consultants are 100% committed to making sure your claim is processed quickly and efficiently. We will be with you every step along the way.
Claim forms
Please complete the claim form relevant to your claim situation below:
After hours emergency claim assistance
Insurer contact information
Please find further information about lodging an emergency claim with your insurer after hours here.
Emergency make safe repair hotlines
Johns Lyng Group
Johns Lyng Group offer all Whitbread clients a dedicated 24 hour emergency response hotline service, providing make safe services across Australia. For assistance please contact:
- Phone 1300 945 945
- Email brokerresponse@johnslyng.com.au
The Scotia Group | strata clients
The Scotia Group offer Whitbread strata clients a dedicated 24 hour emergency response service, providing make safe services in Victoria, South Australia and Tasmania. For assistance please contact:
- Phone 1300 726 842
- Online request Visit www.scotia.com.au/contact/ to submit a message
Tymaline Building Services | strata clients
Tymaline also offer strata clients a dedicated 24 hour emergency response service, providing make safe services for those in the Melbourne CBD and metropolitan area, greater Melbourne within two hours of the CBD, the Mornington Peninsula and Geelong. For assistance please contact:
- Phone 03 8870 2222
- Online request Visit www.tbsaust.com.au/contact/ to submit a message
In general, make safe services available include:
- Glass replacement and shuttering
- Contents cleaning
- Emergency fire clean
- Removalist services
- Water extraction and drying
- Emergency plumbing
- Temporary gencing
- Protective tarping
- Demolition and removal of debris
- Tree removal
- Emergency electrical
- Machinery restoration
- Plant recovery
- Asbestos removal
- Carpet restoration
Please note: If the incident is not an approved insurance claim you may be responsible for the applicable associated call out fees and repairs.
the whitbread channel
