ABN 69 005 490 228 | AFSL 229092 trading as Whitbread Insurance Brokers

WHITBREAD, the W Logo and the composite W Whitbread Logo are trademarks owned by Whitbread Associates Pty Ltd

Insurance Brokers Code of Practice

Whitbread is a member of, and subscribes to the Insurance Brokers Code of Practice.

The Code has been created by the National Insurance Brokers Association of Australia (NIBA) and is administered by the Australian Financial Complaints Authority (AFCA).

To view or download a copy of the Code, please click on this link.

To view or download a copy of our company’s Compliance documentation please click on the relevant link below:

• Whitbread Financial Services Guide
• Duty of Disclosure / Duty to take reasonable care not to make a misrepresentation
• Whitbread Privacy Policy

Client Complaint or Breach 

In the event that you wish to lodge a complaint or a breach, please contact our Complaints Officer as follows:

Whitbread Insurance Brokers
Level 5, 90 Collins Street, Melbourne Victoria 3000
Telephone: 03 8646 0222
Email: info@whitbread.com.au

Whitbread is a member of the Australian Financial Complaints Authority (AFCA).

To view or download a copy of our Complaints Policy, please click on this link.

If your complaint has not been resolved to your satisfaction, you have the right to refer the matter to AFCA. Contact details for AFCA are listed below:

Australian Financial Complaints Authority (AFCA) 
GPO Box 3, Melbourne Victoria 3001
Telephone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au