Compliance
Whitbread Associates Pty Ltd
ABN 69 005 490 228 | AFSL 229092 trading as Whitbread Insurance Brokers
WHITBREAD, the W Logo and the composite W Whitbread Logo are trademarks owned by Whitbread Associates Pty Ltd
Insurance Brokers Code of Practice
Whitbread is a member of, and subscribes to the Insurance Brokers Code of Practice.
The Code has been created by the National Insurance Brokers Association of Australia (NIBA) and is administered by the Australian Financial Complaints Authority (AFCA).
To view or download a copy of the Code, please click here.
To view or download a copy of our company’s Compliance documentation please click on the relevant link below:
- Whitbread Financial Services Guide
- Duty of Disclosure / Duty to take reasonable care not to make a misrepresentation
- Whitbread Privacy Policy
Client complaint or breach
In the event that you wish to lodge a complaint or a breach, please contact our Complaints Officer as follows:
Whitbread Insurance Brokers
- Address Level 5, 90 Collins Street, Melbourne Victoria 3000
- Phone 03 8646 0222
- Email info@whitbread.com.au
Whitbread is a member of the Australian Financial Complaints Authority (AFCA).
To view or download a copy of our Complaints Policy, please click on this link.
If your complaint has not been resolved to your satisfaction, you have the right to refer the matter to AFCA. Contact details for AFCA are listed below:
Australian Financial Complaints Authority (AFCA)
- Post GPO Box 3, Melbourne Victoria 3001
- Phone 1800 931 678
- Email info@afca.org.au
- Website www.afca.org.au c
Does Whitbread have any relationships or associations with the insurers who issue the insurance policies or any other material relationships?
Whitbread is a subsidiary of Steadfast Group Limited, ABN 98 073 659 677 (Steadfast), the largest insurer broker network in Australia. This gives us superior market access and exclusive products to suit our customer’s insurance and risk needs.
Some of the insurance entities we deal with are also Steadfast related entities. Please click here for details of several Steadfast related Underwriting Agencies, each focused on a specific market segment, bringing over 100 insurance solutions together in a single network.
In relation to strata insurance, the following strata underwriting agencies we may utilise are also subsidiaries of Steadfast:
- CHU Underwriting Agencies Pty Ltd (inclusive of Flex Insurance)
- Axis Underwriting Services Pty Ltd
Additionally, Steadfast holds a minority interest in QUS Pty Ltd.
Whitbread operates independently and is not influenced by Steadfast when providing advice or placing insurance. Our qualified staff offer recommendations based solely on the specific needs of the client. Staff are not incentivised or directed to place business with Steadfast-associated entities.
We pride ourselves on providing impartial advice, tailored to your requirements and supported by our dedicated in-house claims team. Any relationships between Whitbread and insurers are disclosed transparently in our documentation.
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