Whitbread's Christmas hours & emergency claims assistance

Whitbread will be closed on public holidays over the festive period, and have a smaller team on hand to assist until Wednesday 12 January, 2022.

Our team will finish up at 2pm on Christmas Eve, and reopen at 8:30am on Wednesday 29 December, 2021. Our office will also be closed on Monday 3 January, 2022 (New Year’s Day public holiday).

From all of us, we’d like to wish you and your family a Merry Christmas and Happy New Year!

Emergency claims assistance

While our office is closed, we understand that emergency situations can arise where you may require urgent assistance.

What you can do:

Contact your insurer

If such a situation arises, we recommend contacting your insurance company directly, to seek emergency assistance and commence the claims process as soon as possible.

If you know who your insurer is, please click here to view a comprehensive list of emergency contact hotlines for major Australian insurance companies.

We suggest printing or saving this list somewhere that is easily accessible to you.

24/7 Emergency make safe repair hotline

If you experience an after-hours property emergency and cannot contact your Whitbread broker, claims team, or insurer please use the contact information below for emergency assistance.

1. The Scotia Group (Whitbread strata clients)

In partnership with Whitbread, The Scotia Group offer Whitbread clients a dedicated 24 hour emergency response service, providing make-safe services in Victoria, South Australia and Tasmania.

For assistance please contact:

Phone: 1300 726 842

Online request: Visit https://www.scotia.com.au/contact to submit a message.

2. Johns Lyng Group

In partnership with Johns Lyng Group, Whitbread offer all clients a dedicated 24 hour emergency response hotline service, providing make-safe services across Australia.

Phone: 1300 945 945

Email: brokerresponse@johnslyng.com.au

In general, make safe services include:

  • Glass Replacement & Shuttering
  • Contents Cleaning
  • Emergency Fire Clean
  • Removalist Services
  • Water Extraction & Drying
  • Emergency Plumbing
  • Temporary Fencing
  • Protective Tarping
  • Demolition & Removal of Debris
  • Tree Removal
  • Emergency Electrical
  • Machinery Restoration
  • Plant Recovery
  • Asbestos Removal
  • Carpet Restoration

Please note: if the incident is not an approved insurance claim you may be responsible for the associated call out fees and repairs applicable.

Weather warnings

For information on the latest weather warnings you can visit the Weather Warnings page on the Bureau of Meteorology website: http://www.bom.gov.au/australia/warnings

To discuss a claim, or for more information on after-hours emergency assistance, please email claims@whitbread.com.au or phone us on 1300 424 627.

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