The Whitbread team would like to wish you and your family Merry Christmas, happy holiday and hope that you enjoy a wonderful start to the New Year!
As we enter the holiday season, we want to notify you that Whitbread will be observing closure on the public holidays (Monday, 25 December 2023, Tuesday, 26 December 2023, and Monday, 1 January 2024). We will maintain a reduced team from Wednesday, 27 December 2023, to Friday, 29 December 2023.
For urgent claims assistance during our closure period, we have included important details below.
Emergency claims assistance
We appreciate that, although our office is closed, emergencies can still arise. As such, we have prepared solutions to help you receive immediate support throughout this period.
What you can do
Contact the insurer:
If you find yourself in an emergency and need urgent services, please start by contacting your insurance company. This will enable you to receive emergency assistance and begin the claims process much faster.
If you do not know which insurance company holds your policy, please review this complete list of emergency contact hotlines, covering the details for Australia’s leading insurance companies.
We recommend taking a quick moment to print or save this list, so it is readily available to you in the future, should you need it.
24/7 Emergency make safe repair hotline:
Should you find yourself with an after-hours property emergency and you are unable to contact your Whitbread broker, claims team or insurer, review the contact information below for further emergency support:
1. The Scotia Group (Whitbread strata clients)
Whitbread maintains an ongoing partnership with The Scotia Group offering our clients a dedicated, 24-hour emergency response service. While we are unavailable, The Scotia Group can assist with make-safe services for those in South Australia, Victoria and Tasmania.
For assistance please contact:
Phone: 1300 726 842
Online request: visit https://www.scotia.com.au/contact to submit a message.
2. Johns Lyng Group
Whitbread are also partners with Johns Lyng Group, providing further make-safe services across Australia, including a 24-hour emergency response hotline service.
Phone: 1300 945 945
Email: brokerresponse@johnslyng.com.au
In general, make safe services available include:
- Protective Tarping
- Machinery Restoration
- Glass Replacement & Shuttering
- Plant Recovery
- Contents Cleaning
- Asbestos Removal
- Emergency Fire Clean
- Emergency Electrical
- Emergency Plumbing
- Removalist Services
- Water Extraction & Drying
- Carpet Restoration
- Temporary Fencing
- Demolition & Removal of Debris
- Tree Removal
Please note: If the incident is not an approved insurance claim, you may be responsible for the associated call out fees and repair costs applicable to the service.
Latest weather warnings
For information on the latest weather warnings you can visit the Weather Warnings page on the Bureau of Meteorology website.
To discuss a claim or for more information on after-hours emergency services available, please send an email to claims@whitbread.com.au or contact your Claims Consultant on 1300 424 627.
This article is not intended to be personal advice and you should not rely on it as a substitute for any form of personal advice.
Please contact Whitbread Associates Pty Ltd ABN 69 005 490 228 Licence Number: 229092 trading as Whitbread Insurance Brokers for further information or refer to our website.
