We understand that at times, personal circumstances may affect your ability to manage your insurance or communicate with us. These circumstances may include financial hardship, illness, disability, family or domestic violence, bereavement, language or literacy barriers, mental health concerns, or other significant life events.
If you let us know that you need additional support, we will work with you to understand your circumstances and provide assistance where possible.
If you are experiencing financial hardship or are affected by family or domestic violence, we encourage you to contact us as early as possible so we can discuss how we may be able to assist.
Your privacy is important to us. Any information you provide regarding your circumstances will be handled sensitively and in accordance with our Privacy Policy.
If you require additional support, please contact our team using the details on our Contact Us page or advise the staff member assisting you that you would like extra support. We are committed to working with you respectfully and confidentially to achieve the best possible outcome.
Need to get in touch with the team? Please fill out the form and our team will get in touch shortly.
