Ted is a seasoned strategy and operations leader with a proven record of delivering transformation across complex insurance environments.

With over 20 years’ experience spanning life insurance, superannuation and health, Ted has led high performing teams across claims, underwriting, customer service, project delivery and business analytics. His strength lies in driving operational excellence and embedding scalable frameworks that improve the client experience and support growth.

At Whitbread, Ted leads our operations and transformation agenda, ensuring our people, processes and platforms are positioned to deliver exceptional service and sustainable value well into the future.