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Lia de Sousa

General Manager Strata | National

With a background spanning 27 years and experience of personal and commercial insurance, underwriting and claims management, Lia works to ensure Whitbread's strata clients are provided with industry leading insurance advice and risk management solutions.

With more than 10,000 residential and commercial strata titles in the Victorian portfolio, Lia works with her team of 17 insurance brokers and assistants to deliver the right outcomes for our clients.

By understanding our clients’ needs and challenges, Lia believes Whitbread builds long-lasting relationships and provides more tailored insurance solutions.

Lia views knowledge as power, which is why she considers every client interaction as an opportunity to empower others, by helping them to better understand the unique and often complex area of strata insurance. This in turn allows our clients to succeed in their own businesses.

She believes it is when we place ourselves in our clients’ shoes, by asking the right questions and listening, that we can deliver the best insurance programs.

Lia welcomes the challenges that this unique industry presents and the role she plays in finding innovative risk management solutions for our clients and empowering her team to do the same.

She has been instrumental in strengthening Whitbread’s presence in the broader strata arena through interactions with industry associations.

In addition to her role as head of strata, she is also a member of Whitbread’s leadership team where she plays a pivotal role in setting the agenda for Whitbread’s continued growth.

Lia is a Tier 1 Compliant Insurance Broker.

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Unfortunately the frequency Strata Managers are faced with these issues is growing, and none are a problem that can be brushed aside. Strata Managers may either be held liable or joined in legal action if they have failed, or been alleged to have failed to disclose true information in relation...

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