From all the team here at Whitbread, we would like to wish you a happy holiday and hope that you enjoy a wonderful start to the New Year.
With the festive period upon us, we would like to inform you that Whitbread will be closed on the public holidays (Monday 26th December, Tuesday 27th December and Monday 2nd January). Most of our staff will finish on the 23rd December, we will however have a smaller team in place from Wednesday, 28 December 2022 to Friday the 30 December 2022.
Assistance with Emergency Claims during the holiday period
We appreciate that, although our office is closed, emergencies can still arise. As such, we have prepared solutions to help you receive immediate support throughout this period.
What you can do:
Reach out to your insurer directly
If you find yourself in an emergency and need urgent services, please start by contacting your insurance company. This will enable you to receive emergency assistance and begin the claims process much faster.
If you do not know which insurance company holds your policy, please review this complete list of emergency contact hotlines, covering the details for Australia’s leading insurance companies.
We recommend taking a quick moment to print or save this list, so it is readily available to you in the future, should you need it.
24/7 Emergency make safe repair hotline
Should you find yourself with an after-hours property emergency and you are unable to contact your Whitbread broker, claims team or insurer, review the contact information below for further emergency support:
1. The Scotia Group (Whitbread strata clients)
Whitbread maintains an ongoing partnership with The Scotia Group offering our clients a dedicated, 24-hour emergency response service. While we are unavailable, The Scotia Group can assist with make-safe services for those in South Australia, Victoria and Tasmania.
For assistance please contact:
Phone: 1300 726 842
Online request: Visit https://www.scotia.com.au/contact to submit a message.
2. Johns Lyng Group
Whitbread are also partners with Johns Lyng Group, providing further make-safe services across Australia, including a 24-hour emergency response hotline service.
Phone: 1300 945 945
Email: brokerresponse@johnslyng.com.au
In general, make safe services include:
• Protective Tarping
• Machinery Restoration
• Glass Replacement & Shuttering
• Plant Recovery
• Contents Cleaning
• Asbestos Removal
• Emergency Fire Clean
• Emergency Electrical
• Emergency Plumbing
• Removalist Services
• Water Extraction & Drying
• Carpet Restoration
• Temporary Fencing
• Demolition & Removal of Debris
• Tree Removal
Please note that some incidents are not approved insurance claims. In this case, you could incur the associated call-out fees and repair costs applicable to the service.
Weather warnings
For information on the latest weather warnings you can visit the Weather Warnings page on the Bureau of Meteorology website.
For more information on your claim or our after-hours emergency services available, please send an email claims@whitbread.com.au or call us directly on 1300 424 627.
This article is not intended to be personal advice and you should not rely on it as a substitute for any form of personal advice.
Please contact Whitbread Associates Pty Ltd ABN 69 005 490 228 Licence Number: 229092 trading as Whitbread Insurance Brokers for further information or refer to our website.
