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Whitbread Set to Expand into NSW and QLD

By Claire Whitbread on

Whitbread Insurance Brokers has signalled its return to a growth strategy with the appointment of well-known insurance executive John MacGregor as its new General Manager New South Wales and Queensland.

John MacGregor will spearhead Whitbread’s reinvigorated expansion strategy which is centred on the strata and commercial insurance markets of New South Wales and Queensland.

Managing Director Angela Whitbread says the company’s original northern states expansion strategy was put on hold three years ago after the death of the company’s founder, her father John Whitbread.  Instead of expanding its operations, the company concentrated on building a firm foundation for the business under a new generation of management.  “This has involved a strong focus of articulating our values of integrity, leadership, collaboration, an emphasis on solutions, respect and enthusiasm,”

Ms Whitbread said, “We have restructured our business to become more customer-centric, more responsive and also more consistent. We have made significant investments in training our people in leadership and relationship management skills, and refreshing our brand to reflect the transformation we have been undertaking.”

Whitbread Insurance Brokers has grown substantially in Victoria as a result of the consolidation program, and Ms Whitbread says the company is now refreshing its original goals of developing a strong presence in New South Wales and Queensland within the commercial and strata insurance arenas.

John MacGregor has held senior executive roles at QBE and Ace, and for the past five years was with strata specialist CHU Underwriting Agency, where he was the State Manager for NSW and ACT, before expanding into business development.

“We haven’t recruited senior managers from outside Whitbread for many years, and we are looking forward to the fresh perspectives and new ideas John will bring to the role,” Ms Whitbread said.

“Our growth has come through innovation, creative thought and developing high-performance people, and we are continually striving to provide a better experience for our staff and clients alike.”

Mr MacGregor said: “I am very confident that we will be able to position our business in New South Wales and Queensland to leverage our vast strata and commercial broking experience to realise our potential for growth. I am both excited and challenged by that prospect.”


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