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Catastrophes, Coronavirus, and its’ effect on Insurance Claims… “It’s not business as usual”

By Renee Cassidy on

Australia has experienced a challenging and turbulent start to 2020, with various natural disaster ‘catastrophes’ and the COVID-19 pandemic threatening the health, safety and livelihoods of our people.

From bushfires to storm damage, many homes, cars and businesses have experienced serious damage as a result of recent events. In turn, this has seen a major spike in insurance claims, with brokers, insurance companies and repairers alike, being inundated with claims to resolve.

The Coronavirus pandemic has unfortunately added another layer of complexity to this, placing additional pressure on insurance companies, with government enforced shutdown of businesses resulting in an influx of enquiries from concerned clients. These shutdowns are another obstacle for the industry to overcome, with insurers and brokers primarily working remotely, adjusting to new ways of operating and communicating as a business.

Insurance News have released an article featuring insights from Insurance Council Australia spokesperson Campbell Fuller, which provides further information on the unprecedented market conditions the insurance industry is experiencing. Fuller explains the impact of recent events on the industry, and that insurance customers should expect unavoidable delays as a result. Click here for the full article.   

We sympathise that this is a very difficult and uncertain time for many of our clients. Rest assured that our claims team are doing their upmost to resolve your claims and attend to enquiries as soon as possible. We appreciate your understanding and patience as we work through this challenging time together.

For any enquiries, please contact our office below: 

T: 1300 424 627

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This insight article is not intended to be personal advice and you should not rely on it as a substitute for any form of personal advice.  Please contact Whitbread Associates Pty Ltd ABN 69 005 490 228 Licence Number: 229092 trading as Whitbread Insurance Brokers for further information or refer to our website.

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