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Renee Cassidy

Claims Manager

Renee has been involved in claims management for more than 15 years', having worked with large insurers, international underwriters and insurance brokers.

She brings this wealth of experience in claims, insurance and broking to her role as Whitbread Insurance Brokers’ Claims Manager, where she has worked diligently to build a large team dedicated to managing all Whitbread's clients’ claims. 

Renee applies her lateral thinking, leverages her strong industry relationships and an in-depth knowledge of relevant regulations, legislation and policies, to achieve the best possible outcome for clients when they’ve suffered loss or damage.

She sees her role as being a client advocate, adopting an efficient and common sense approach to reaching a claim's resolution.

In driving the continued growth of Whitbread’s claims team, Renee works to ensure the delivery of positive client outcomes, which in turn delivers growth for the broader business.

Renee encourages her team to go above and beyond in delivering exceptional client service and proactive claims management, supporting them to develop as insurance professionals.

She is a strong advocate for continuous learning and information sharing, seeking out regular professional development and industry engagement opportunities, and fosters the same within her team.

The greatest satisfaction for Renee is achieving a positive outcome for her clients.  Renee is committed to helping all Whitbread clients understand insurance, its role in achieving their personal and business goals, as well as promoting the importance of insurance and the value of having a broker. 

Renee joined Whitbread in 2011, has a Diploma of Financial Services (Insurance Broking) and is a Senior Associate of ANZIIF. 

In 2019 Renee was awarded the ‘Women In Insurance Award for Excellence'.

The Whitbread Channel

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Lia de Sousa

Nobody thought we would still be working from home 18 months later when the pandemic began last year. No matter your situation at home, whether you are living alone, home-schooling children, or having to share the same workspace as your partner, we believe it's best to stick to a routine during lockdowns.

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Renee Cassidy

The recent flooding in NSW and QLD, plus a late season cyclone in WA, are stark reminders that wild weather events are occurring with greater frequency and increasing severity. In light of this, it is important to know what to do in a property claims emergency for both your business and your home.

Having a clear process to follow will help ensure you achieve the best possible outcome in what is a highly stressful situation, where decision making can be clouded.

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