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Ann Farrugia

National Client Relationship Manager | Strata

With almost two decades’ experience in insurance, Ann is the National Client Relationship Manager for Whitbread's strata division.

She is responsible for fostering the growth of new and existing client relationships and ensuring Whitbread continually delivers exceptional customer service.

Ann joined Whitbread in 1995 in an administrative capacity and shortly after began her insurance broking career in the strata division.  Ann worked for more than a decade meeting the insurance requirements of Strata Managers, Real Estate Agents and Lot Owners before moving into a commercial insurance broking role within the company.

Experienced in broking, underwriting and claims management across commercial, motor, landlords and strata insurance, she has a holistic understanding of the strata industry and its many complexities. She has always taken pride in delivering superior customer service, evident in the long-standing client relationships and industry connections she has maintained.

In 2012, Ann returned to her first love, Strata, where she took up her current role.  She is an active member of the strata community, regularly speaking at industry roundtables and events.

Ann is passionate about relationships and customer service, elements which form the very core of her current role.

She is focused on identifying and quickly resolving any potential client issues, working across the strata team to foster an even better understanding of clients’ businesses and their perspective.

Ann sees that her work today is serving to uphold the company foundations, grow the Whitbread brand and ensure our client service remains consistently outstanding.

Ann is a Tier 1 compliant insurance broker.

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Note: Some information in this article has been generously provided by Whitbread partner, and leading Australian IT specialists, Surety[IT]. 


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