The Authorised Representative Model: What's in it for you?
We are commonly asked what obligations and level of authority Strata Managers have when arranging insurance on behalf of their clients.
National Client Relationship Manager | Strata
With almost two decades’ experience in insurance, Ann is the National Client Relationship Manager for Whitbread's strata division.
She is responsible for fostering the growth of new and existing client relationships and ensuring Whitbread continually delivers exceptional customer service.
Ann joined Whitbread in 1995 in an administrative capacity and shortly after began her insurance broking career in the strata division. Ann worked for more than a decade meeting the insurance requirements of Strata Managers, Real Estate Agents and Lot Owners before moving into a commercial insurance broking role within the company.
Experienced in broking, underwriting and claims management across commercial, motor, landlords and strata insurance, she has a holistic understanding of the strata industry and its many complexities. She has always taken pride in delivering superior customer service, evident in the long-standing client relationships and industry connections she has maintained.
In 2012, Ann returned to her first love, Strata, where she took up her current role. She is an active member of the strata community, regularly speaking at industry roundtables and events.
Ann is passionate about relationships and customer service, elements which form the very core of her current role.
She is focused on identifying and quickly resolving any potential client issues, working across the strata team to foster an even better understanding of clients’ businesses and their perspective.
Ann sees that her work today is serving to uphold the company foundations, grow the Whitbread brand and ensure our client service remains consistently outstanding.
Ann is a Tier 1 compliant insurance broker.
From July 1, 2017, some residential Strata Insurance policies will experience significant total premium changes as a result of amendments to the Terrorism Insurance Act 2003 (Cth). The changes apply Australia wide, and relate to the introduction of a Terrorism Levy.
Ben Bowen, Whitbread’s General Manager | Broking, shares his insights into the perils of importing goods into Australia, and the things to watch out for when it comes to your insurance.
Unfortunately the frequency Strata Managers are faced with these issues is growing, and none are a problem that can be brushed aside. Strata Managers may either be held liable or joined in legal action if they have failed, or been alleged to have failed to disclose true information in relation...