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Claims

We understand that the claims process is when you need our help most. If your house has flooded or your business has experienced a fire, days can feel like weeks.

Our team of specialist claims consultants are 100% committed to making sure your claim is processed quickly and efficiently. We will be with you every step along the way.

Claim Forms

Please complete the claim form relevant to your claim situation below:

Strata Insurance

General Insurance

Motor Vehicle

Landlords

Please email completed forms to claims@whitbread.com.au

 

After-Hours Emergency Claims Assistance

Insurers

Please find further information about lodging an emergency claim with your insurer after-hours here.

24/7 Emergency makesafe repair hotline

In partnership with Johns Lyng group, Whitbread offer all clients a dedicated 24 hour emergency response hotline service, providing makesafe services across Australia.

If you experience an after-hours property emergency and cannot contact your Whitbread broker or Claims team, please use the contact information below for assistance.

Phone: 1300 945 945

Email: brokerresponse@johnslyng.com.au

Services available include:

  • Glass Replacement & Shuttering
  • Contents Cleaning
  • Emergency Fire Clean
  • Removalist Services
  • Water Extraction & Drying
  • Emergency Plumbing
  • Temporary Fencing
  • Protective Tarping
  • Demolition & Removal of Debris
  • Tree Removal
  • Emergency Electrical
  • Machinery Restoration
  • Plant Recovery
  • Asbestos Removal
  • Carpet Restoration

Please note: If the incident is not an approved insurance claim you may be responsible for the associated call out fees & repairs applicable.

The Whitbread Channel

News
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Michael Giansiracusa

Whitbread will be closed on public holidays over the festive period, and have a smaller team on hand to assist until Monday 10 January, 2022.

Our team will finish up at 2pm on Christmas Eve, and reopen at 8:30am on Wednesday 29 December, 2021. Our office will also be closed on Monday 3 January, 2022 (New Year’s Day public holiday).

From all of us, we'd like to wish you and your family a Merry Christmas and Happy New Year! For urgent claims assistance during our closure period, please refer to the info

Insight
santa and surfboard cropped
Renee Cassidy

With the festive season in full swing, and new year steadily approaching, it’s fair to say we are all looking forward to a well-deserved break with plenty of fun and frivolity during the holiday season.

To help keep you, your home and your business safe, we’ve compiled Whitbread's ‘10 Tips of Christmas’ – so you can enjoy a fiasco-free holiday!

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