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Claims

We understand that the claims process is when you need our help most. If your house has flooded or your business has experienced a fire, days can feel like weeks.

Our team of specialist claims consultants are 100% committed to making sure your claim is processed quickly and efficiently. We will be with you every step along the way.

Claim Forms

Please complete the claim form relevant to your claim situation below:

Strata Insurance

General Insurance

Motor Vehicle

Landlords

Please email completed forms to claims@whitbread.com.au

 

After-Hours Emergency Claims Assistance

Insurers

Please find further information about lodging an emergency claim with your insurer after-hours here.

24/7 Emergency makesafe repair hotline

In partnership with Johns Lyng group, Whitbread offer all clients a dedicated 24 hour emergency response hotline service, providing makesafe services across Australia.

If you experience an after-hours property emergency and cannot contact your Whitbread broker or Claims team, please use the contact information below for assistance.

Phone: 1300 945 945

Email: brokerresponse@johnslyng.com.au

Services available include:

  • Glass Replacement & Shuttering
  • Contents Cleaning
  • Emergency Fire Clean
  • Removalist Services
  • Water Extraction & Drying
  • Emergency Plumbing
  • Temporary Fencing
  • Protective Tarping
  • Demolition & Removal of Debris
  • Tree Removal
  • Emergency Electrical
  • Machinery Restoration
  • Plant Recovery
  • Asbestos Removal
  • Carpet Restoration

Please note: If the incident is not an approved insurance claim you may be responsible for the associated call out fees & repairs applicable.

The Whitbread Channel

News
Flooded basement carpark in apartment building
Renee Cassidy

With the recent heavy rainfall and terrible weather conditions across NSW and QLD, we have received a significant number of new claims for water damage, with lodgements expected to increase further. Our thoughts are with those whose homes and valued possessions have been affected. To guide you in navigating this situation and the insurance claims process, we have provided some important information below.

Insight
WCP 2
Lia de Sousa

With the online insurance market a popular way of obtaining cover, the role of an Insurance Broker may appear less relevant than in previous years. However when it comes to Strata Insurance, it is quite the opposite.

Complex legislation and the intricate, highly involved nature of managing Strata Insurance and strata claims, has meant the role of an insurance broker is more valuable than ever for strata managers.

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