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Claims

We understand that the claims process is when you need our help most. If your house has flooded or your business has experienced a fire, days can feel like weeks.

Our team of specialist claims consultants are 100% committed to making sure your claim is processed quickly and efficiently. We will be with you every step along the way.

Claim Forms

Please complete the claim form relevant to your claim situation below:

Strata Insurance

General Insurance

Motor Vehicle

Landlords

Please email completed forms to claims@whitbread.com.au

 

After-Hours Emergency Claims Assistance

Insurers

Please find further information about lodging an emergency claim with your insurer after-hours here.

24/7 Emergency makesafe repair hotline

  1. The Scotia Group

In partnership with Whitbread, The Scotia Group, offer Whitbread clients a dedicated 24 hour emergency response service, providing make safe services in Victoria, South Australia and Tasmania.

For assistance please contact:

Phone:                         1300 726 842
Online request:             Visit https://www.scotia.com.au/contact to submit a message

  1. Johns Lyng Group

In partnership with Johns Lyng group, Whitbread offer all clients a dedicated 24 hour emergency response hotline service, providing makesafe services across Australia.

For assistance please contact:

Phone: 1300 945 945

Email: brokerresponse@johnslyng.com.au

In general, make safe services available include:

  • Glass Replacement & Shuttering
  • Contents Cleaning
  • Emergency Fire Clean
  • Removalist Services
  • Water Extraction & Drying
  • Emergency Plumbing
  • Temporary Fencing
  • Protective Tarping
  • Demolition & Removal of Debris
  • Tree Removal
  • Emergency Electrical
  • Machinery Restoration
  • Plant Recovery
  • Asbestos Removal
  • Carpet Restoration

 

Please note: If the incident is not an approved insurance claim you may be responsible for the associated call out fees & repairs applicable.

The Whitbread Channel

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