Are you storm ready?

Do you know what steps to take if your Home or Strata property is damaged in a storm? Renee Cassidy, Claims Manager at Whitbread Insurance Brokers, provides her top tips should your property suffer damage during a severe weather event.

It’s a stormy day, and the wind has been howling all afternoon amid heavy downpours and pelting hail. You approach your driveway after a long day at work, and as you pull in, your eyes widen at the sight that greets you – a large gum tree on the property has fallen through the roof of your home.

You rush inside to assess the damage, only to find a gaping hole around the impacted region and see that water has been pouring into your home for an extended period of time.

After the initial shock has subsided, panic sets in – what should you do next? Who do you call?

What are the first steps you should take in an emergency?


  • If you can’t get hold of your insurance company, broker or strata manager to ask for advice, don’t wait to speak to them. You should engage professional services to perform temporary ‘make safe’ repairs to the site of damage so further damage is less likely to occur. In this instance, it could involve putting a tarpaulin over the area of the roof which has been damaged so that when it rains, resultant water damage is less likely to occur inside your home.
  • If you find yourself in trouble outside of business hours and need emergency repairs, you will have the most luck with the SES, or relevant after-hours tradespeople.
  • After the property has been secured as best as possible, you should then contact your managing insurance company, broker or strata manager to lodge a claim for the damage.
  • If you need further assistance, including updates on major catastrophes, we recommend contacting the Insurance Council of Australia (ICA) on their disaster hotline: 1300 728 228.
  • Once your claim is lodged, the insurance company will then allocate an assessor and / or builder / contractor to come out, evaluate the damage and arrange for permanent repairs as soon as possible. If you have an insurance broker, they will manage this process on your behalf.

Has a catastrophe been declared?

After very severe storms that cause serious and widespread damage, the weather event can be declared a catastrophe by the ICA. But what does catastrophe mean in the context of your insurance?

If a catastrophe occurs, it means you are able to carry out emergency repairs for damage to your property without needing to lodge a claim, or needing to get prior approval from the insurance company.

In this instance you can lodge your claim at a later date and push ahead with immediate repairs. The insurer will then reimburse you for these costs .

In significant weather events, or catastrophes, insurance companies will often send out large groups of claims assessors to affected areas to help process your claim as efficiently as possible.

What is catastrophe cover?

Catastrophe cover can insure you for the increased cost of repairs that may occur as a result of an emergency after-hours call out, and the increased cost of supplies needed for repair. For example, the cost of tarpaulins may skyrocket if they are in high demand and there is a limited supply.

Strata Managers: Catastrophe cover is in addition to your Building Sum Insured, and is not always automatically included. We recommend checking your Strata Insurance policy to make sure this feature is included in your cover.

Residential Home Owners: Cover for ‘catastrophic events’ (such as storm, fire, water damage, etc) is a standard inclusion and forms a key part of your Home Insurance policy. Refer to your current Product Disclosure Statement (PDS) or contact your broker for more information on the extent of your insurance coverage.

How can an insurance broker help you rest easy?

Often in times of catastrophe, insurers are inundated with claims – this is where a broker can really set your mind at ease.

  • An insurance broker will ensure that your claim is handled and dealt with as efficiently as possible by the insurer, to reach the best possible outcome.
  • An insurance broker can provide you with advice on what to do. Insurers will be communicating with brokers, and will send important information in times of catastrophes.
  • You won’t spend hours on hold – you will be able to speak to an expert insurance and claims advisor when you need it most.
  • Your claims advisor and account manager can hold your hand and provide advice throughout the entire claims process, to ensure things are settled as quickly and smoothly as possible.
  • Brokers can clarify complexities and answer all of your questions.


For more information on preparing your property and lodging a claim in the event of a storm, contact Whitbread Insurance Brokers:

P | 1300 424 627
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This insight article is not intended to be personal advice and you should not rely on it as a substitute for any form of personal advice. Please contact Whitbread Associates Pty Ltd ABN 69 005 490 228 Licence Number: 229092 trading as Whitbread Insurance Brokers for further information or refer to our website.

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