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Compliance

Whitbread Associates Pty Ltd | ABN 69 005 490 228 | AFSL 229092 trading as Whitbread Insurance Brokers

WHITBREAD, the W Logo and the composite W Whitbread Logo are trademarks owned by Whitbread Associates Pty Ltd

Insurance Brokers Code of Practice

Whitbread is a member of, and subscribes to the Insurance Brokers Code of Practice.

The Code has been created by the National Insurance Brokers Association of Australia (NIBA) and is administered by the Australian Financial Complaints Authority (AFCA).

To view or download a copy of the Code, please click on this link.

To view or download a copy of our company’s Compliance documentation please click on the relevant link below:

Whitbread Financial Services Guide
Duty of Disclosure
Whitbread Privacy Policy

Client Complaint or Breach 

In the event that you wish to lodge a complaint or a breach, please contact:

Complaints Officer
Whitbread Insurance Brokers
Level 5, 90 Collins Street
Melbourne Victoria 3000

Telephone: 03 8646 0222
Facsimilie: 03 8646 0220
Email: info@whitbread.com.au

Whitbread is a member of the Australian Financial Complaints Authority (AFCA).

If your complaint has not been resolved to your satisfaction after 45 business days, you have the right to refer the matter to AFCA. Contact details for AFCA are listed below:

Australian Financial Complaints Authority (AFCA) 
GPO Box 3, Melbourne 3001

Telephone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au

 

 

The Whitbread Channel

News
Flooded basement carpark in apartment building
Renee Cassidy

With the recent heavy rainfall and terrible weather conditions across NSW and QLD, we have received a significant number of new claims for water damage, with lodgements expected to increase further. Our thoughts are with those whose homes and valued possessions have been affected. To guide you in navigating this situation and the insurance claims process, we have provided some important information below.

Insight
WCP 2
Lia de Sousa

With the online insurance market a popular way of obtaining cover, the role of an Insurance Broker may appear less relevant than in previous years. However when it comes to Strata Insurance, it is quite the opposite.

Complex legislation and the intricate, highly involved nature of managing Strata Insurance and strata claims, has meant the role of an insurance broker is more valuable than ever for strata managers.

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