Compliance
Whitbread Associates Pty Ltd | ABN 69 005 490 228 | AFSL 229092 trading as Whitbread Insurance Brokers
WHITBREAD, the W Logo and the composite W Whitbread Logo are trademarks owned by Whitbread Associates Pty Ltd
Insurance Brokers Code of Practice
Whitbread is a member of, and subscribes to the Insurance Brokers Code of Practice.
The Code has been created by the National Insurance Brokers Association of Australia (NIBA) and is administered by the Australian Financial Complaints Authority (AFCA).
To view or download a copy of the Code, please click on this link.
To view or download a copy of our company’s Compliance documentation please click on the relevant link below:
Whitbread Financial Services Guide
Whitbread Supplementary Financial Services Guide
Duty of Disclosure / Duty to take reasonable care not to make a misrepresentation
Whitbread Privacy Policy
Client Complaint or Breach
In the event that you wish to lodge a complaint or a breach, please contact:
Complaints Officer
Whitbread Insurance Brokers
Level 5, 90 Collins Street
Melbourne Victoria 3000
Telephone: 03 8646 0222
Facsimilie: 03 8646 0220
Email: info@whitbread.com.au
Whitbread is a member of the Australian Financial Complaints Authority (AFCA).
If your complaint has not been resolved to your satisfaction after 45 business days, you have the right to refer the matter to AFCA. Contact details for AFCA are listed below:
Australian Financial Complaints Authority (AFCA)
GPO Box 3, Melbourne 3001
Telephone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au
