Compliance

Whitbread Associates Pty Ltd | ABN 69 005 490 228 | AFSL 229092 trading as Whitbread Insurance Brokers

Whitbread Life Pty Ltd is a corporate Authorised Representative of Affinia Financial Advisers Limited ABN 13 085 335 397 | AFSL No. 237857 trading as Whitbread Life

WHITBREAD, the W Logo and the composite W Whitbread Logo are trademarks owned by Whitbread Associates Pty Ltd

Insurance Brokers Code of Practice

Whitbread is a member of and subscribes to the Insurance Brokers Code of Practice.

The Code has been created by the National Insurance Brokers Association of Australia (NIBA) and is administered by the Financial Ombudsman Service (FOS).

To view or download a copy of the Code, please click on this link.

To view or download a copy of our company’s Compliance documentation please click on the relevant link below:

Whitbread Financial Services Guide
Duty of Disclosure
Whitbread Privacy Policy

Client Complaint or Breach 

In the event that you wish to lodge a complaint or a breach, please contact:

Complaints Officer
Whitbread Insurance Brokers
Level 5, 90 Collins Street
Melbourne Victoria 3000

Telephone: 03 8646 0222
Facsimilie: 03 8646 0220
Email: info@whitbread.com.au

Whitbread is a member of the Financial Ombudsman Service (FOS).

If your complaint has not been resolved to your satisfaction after 20 business days, you have the right to refer the matter to FOS. Contact details for FOS are listed below:

Financial Ombudsman Service (FOS)
GPO Box 3, Melbourne 3001

Telephone: 1800 367 287
Facsimilie: 03 9613 6399
Email: info@fos.org.au