Claims Service Promise
Confidence in a crisis.
We see the settlement of insurance claims as a key tenet of our business, and have built a dedicated claims department around this principle.
We will take the lead in managing your insurance claim and always strive to obtain the maximum settlement under the policy wording. We advocate for you.
Broker ownership: Your broker will drive the entire claims process and engage you only when decisions need to be made. Leave the administration to us.
Claims transparency: Our claims team will report progress to your broker at every point.
Unobstructed flow: Any roadblocks will be identified, proactively managed and escalated to ensure nothing stalls the settlement of your claim
Our claims service commitment to you:
From July 1, 2017, some residential Strata Insurance policies will experience significant total premium changes as a result of amendments to the Terrorism Insurance Act 2003 (Cth). The changes apply Australia wide, and relate to the introduction of a Terrorism Levy.
Ben Bowen, Whitbread’s General Manager | Broking, shares his insights into the perils of importing goods into Australia, and the things to watch out for when it comes to your insurance.
A tarnished reputation has the potential to reduce the number of individuals that trust, and are willing to donate to a NFP. Given the heavy reliance most NFPs have on donor contributions, as well as the fierce competition in attracting donor dollars, a cyber breach, coupled with possible legal action...