Claim Lodgement Process
When things go wrong, just follow the simple steps outlined below. We will always endeavour to resolve your claim as expeditiously as possible.
1. Notify your Whitbread broker of any incident which may lead to an insurance claim as soon as possible – prompt notification can contribute towards achieving a speedy settlement with the insurer.
2. You will next be required to complete, and submit a claim form.
3. We will inform you the next steps which may include:
4. We will liaise with insurers on your behalf regarding the next steps, ensuring we keep you well informed along the way.
In the event of a third party advising of personal injury or damage to property resulting from your business activities or products, full details should be taken. Under no circumstances should liability be admitted, nor discussions or correspondence take place with any third party or their representatives without prior notification to your insurer or your insurance broker.
If you need to lodge a claim for the following policies, please click here for the claims lodgement process:
From July 1, 2017, some residential Strata Insurance policies will experience significant total premium changes as a result of amendments to the Terrorism Insurance Act 2003 (Cth). The changes apply Australia wide, and relate to the introduction of a Terrorism Levy.
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